Logitech Anywhere Mouse MX in Windows 7 64bit

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Today I bought a Logitech Anywhere Mouse MX. I didn’t expect, that it can be so complicated to install and configure that mouse. Well, it was the so called USB Receiver which made problems – The Windows 7 64bit System didn’t find a suitable driver for that micro-device.

When I checked the Device Manager using devmgmt.msc I realized, that there was this unknown device which prevents me and my mouse to communicate with my computer. Well, there must be a driver on the supplied CD, now?. I installed SetPoint (I hate it to install unnecessary software on my systems..!) but the missing driver was not part of the SetPoint Installer/Software. I realized, that the software on the CD was dated back to 2009. I started a browser and navigated to http://www.logitech.ch downloaded the latest version (6.32) of SetPoint for Windows 7 64bit and installed it on my system. Still no luck. Finally I found page where a user complained about the same issue ..


The steps I’ve take that solved the problem were:

  • You have to go for following location C:\Windows\System32\DriverStore\FileRepository\usb.inf_amd64_neutral_e2b28ecac19a29af’.
  • Now copy usb.inf and usb.PNF to the ‘C:\Windows\INF\’ location.
  • After that you will need to update the drive which is as a unknown devices.
  • Now launch the Device Manager and Right click on it and go for Properties.
  • Choose Driver and click on the Update Drive.
  • Once done select Browse my computer for driver software and enter ‘C:\Windows\INF\’ into the Search for the driver software and click on Next.

Well, the directory usb.inf_amd64_neutral_xxxxx was not listed under C:\Windows\System32\DriverStore\FileRepository but there were to other similar directories: usb.inf_amd64_neutral_153b489118ee37b8 and usb.inf_amd64_neutral_269d7150439b3372 I copied both to C:\Windows\inf and changed back to Device Manager. Right-Mouse-Click on the Unknown Device, Update Driver then Browse and select C:\Windows\Inf. Now the System warned me about an unsigned driver. what I ignored. Boom the USB Receiver was recognized and the mouse was and is working!

6 thoughts on “Logitech Anywhere Mouse MX in Windows 7 64bit

  1. This has saved me hours of fiddling around with different fixes to my MX anywhere mouse running on x64. You are thoughtful to communicate this solution from the forum. Thanks!

    Finally a solution to this stupid problem…so much for Logitech Support.

  3. Hi

    I also have a problem with my mouse.
    Since I installed the driver for the receiver, my mouse is not able to work without it.

    I mean when the battery is low and I plug the mouse to an USB port, I was expected to have the mouse work and charge.

    I have to use two USB port with is not great.


  4. Ive been having the issue with setpoint 64 bit version for about 2 months with Logitech and Me chatting back and Fourth and I sent them the Diagnostic File from setpoint Software and Still not resolved and other Files on my computer such as the Computer Info, I have about 15 Emails from them from support, I think its been about another Week i told them I am Fed up With Their service and Said i Gave Up So that was the end of their support by me i Just Couldn’t take it anymore from them.
    it will not show my mice and my keyboards, my set is a k350 wireless Mice and keyboard with unifying receiver.

    Ive Tried Solutions as …
    *Reinstall Software / Drivers
    *Try on Xp – Yes it works, but it wont on my win 7 64 bit
    *Try on Vm Ware on an Win 7 OS 32 and 64 – Yes it Works, but not on mine
    *Try Logitech Support, They sent an New Receiver – Nothing, Still wont Work

    I even Tried your Solution a While back ago and still nothing, i am missing my Special Hotkey Applications And getting ticked off when i cant tell Num lock or caps is on and i cant tell

    Ive looked at my Device drivers on Vmware Win 7 and My win 7 and They are missing Logitech HID – Compliant Unifying device Drivers about 3 of them, so i clicked on Scan for Hardware change and it doesn’t find anything, so then i click on update Drivers – It says Downloading then Failed to Install.

    I Believe that Those Drivers Are the Culprits but i cant get them to install Properly

    PLEASE PLEASE Help me Out What else is there for me to Do, Ive Lost All Hope and Don’t know what else to try but go to a Tech and Spend Lots of Dough for My last Resort but i cant do that cause i don’t have the Money to do That so Here is all my System Info For Your Diagnostic Support Below

    OS Name Microsoft Windows 7 Professional
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer eMachines
    System Model ET1331G
    System Type x64-based PC
    Processor AMD Athlon(tm) II X2 235e Processor, 2700 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date AMI P01-A0, 8/13/2009
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume3
    Locale United States
    Hardware Abstraction Layer Version = “6.1.7601.17514”
    User Name Office_Computer\Joe Hindman
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 6.00 GB
    Total Physical Memory 5.75 GB
    Available Physical Memory 4.00 GB
    Total Virtual Memory 20.7 GB
    Available Virtual Memory 18.3 GB
    Page File Space 15.0 GB
    Page File C:\pagefile.sys

    Thanks For looking and Hope you Will be able to Help

    – Joe Hindman

  5. Hi Christian,
    you’ve saved me from reinstalling windows!
    This technote is so simple and effective, but it took a lot of previous attempts with other peoples’ suggestions to try and resove this. All I had to do in the end, was copy one set of .pnf/.inf from the locations you’ve listed (I’ve had both on my machine) and presto, the device was recognised and in fact I’m typing on the connected keyboard
    right now thanks to you.



  6. Jeezus (and yes it is misspelled on purpose). Why does this have to be so hard. I’ve been surfing for 3 hours to figure out a stupid mouse issue.

    Thanks for the fix. Now my Logitech cam was working before the mouse and I have to go figure that out.

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